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One alleged, “There was no way I could change the ‘automatic’ renewal, including my attempt to remove my credit card number from ‘my accounts.One former member summed up the feelings of many others by writing, “e Harmony is easy to join, but almost impossible to get free of. They lure persons in (as they did me with the free offer), then the service drops off to nothing.Finding the perfect dating website can be as difficult as searching for love itself.They vary so greatly in size, purpose, personality, and price that it’s hard to know which is the right one for you.In its first law enforcement action against an online dating service, the Federal Trade Commission has reached a settlement that prohibits JDI Dating Ltd., an England-based company, from using fake, computer-generated profiles to trick users into upgrading to paid memberships and charging these members a recurring monthly fee without their consent.The settlement also requires the defendants to pay 6,165 in redress.And it is extremely difficult, if not impossible, to get e Harmony to stop billing you after you have told them you wish to discontinue service.” Even after canceling their accounts, former e Harmony customers were dogged by spam from the company.
Users of all three sites also grumbled about poor customer service, citing difficulty finding a phone number for a live representative and complaint emails being answered by a form letter or not at all.It seems that they sold, shared or somehow released my personal contact information when I cancelled.(I now have nearly 100 emails from other companies which were sent to this unique address). There is no unsubscribe information on the emails and even a ‘do not reply to this address’ statement at the bottom of the email.” Customers of Match, who pay the company per month, notified the FTC of similar obstacles to canceling their automated payments and getting refunds, as well as of problems with solicitation inundation after closing their accounts.Users seemed particularly unhappy with e Harmony’s billing practices.Many former customers complained to the FTC that they were enrolled in automatic renewal without their knowledge and against their wishes, and that e Harmony refused to issue a refund or would only so for a partial amount when they disputed the charges.